Frequently Asked Questions – FAQ
Do I need to provide my credit card details to start the 14-day free trial?
You don’t need to provide your credit card details to start the free trial.
What happens after my trial period expires?
When your trial period is nearing its end, we will send a reminder to enter your billing information to ensure uninterrupted access to the system. If your trial period expires before you enter your details, don’t worry. You can still enter your details by accessing your account settings.
Does Maid Planner have a mobile app?
Yes, Maid Planner has a mobile app available for download on the Apple App Store and Android. Discover the freedom to manage your business wherever you are with our app. Download it now from your app store.
How do I change my billing information?
To change your billing information, simply go to your account settings and edit the information under “billing.”
Is there any training required to use the system?
The system is very intuitive and easy to use, requiring no training. You can watch tutorial videos here. Additionally, our team is available to answer any questions via our chat or email support@maidplanner.com.
How does my client’s login work?
When a booking is made, your client gets an account with login credentials they set. With this data, they have full autonomy, being able to update bookings, add new ones, among other services.
Can I import my client database from Excel files or other management systems previously used by my cleaning company?
Yes, you can easily import all your client data into the Maid Planner system through Excel files.
Does Maid Planner offer integration with banking systems to automatically pay cleaners?
Response pending
O Maid Planner consegue calcular e demonstrar o valor a ser pago a cada cleaner no fechamento semanal do meu payroll?
Sim, nosso sistema calculará de forma automática e eficiente o valor que cada cleanner deve receber.
O Maid Planner oferece integração com sistemas bancários para efetuar o pagamento das cleaners de forma automática?
RESPOSTA PENDENTE.
How does Maid Planner optimize route and mileage calculations to ensure efficient and economical management of cleaning operations?
Through integration with Google Maps, Maid Planner optimizes route calculations by considering distance and the most efficient path based on traffic, helping you and your team make the best decisions, saving time and resources.
Can Maid Planner generate an estimate of miles traveled by teams or cleaners during their cleaning operations?
Response pending
What is a lead?
A lead is a person who may be interested in the service you offer, potentially becoming a client in the near future.
What is the difference between a lead and a client?
While a client already knows the service you offer and has worked with you, a lead has not yet experienced your work but shows potential interest in the service you offer and has a great chance of becoming your client as well.
Can I send invoices to my client through Maid Planner?
Yes, our billing is automatic, with invoices sent to your clients quickly and effortlessly.
Can I send SMS notifications about service status updates through Maid Planner?
Response pending
Can I exchange SMS messages with my client through the system?
Response pending
Does Maid Planner automatically send a review request to my client after service completion?
Yes! Through an internal evaluation tool, at the end of each completed service, your client receives a review request so you can assess your team’s quality and performance with every visit.
Does Maid Planner calculate a suggested price for cleaning based on the house information?
Yes! Maid Planner creates detailed and accurate quotes for clients, considering variables such as property size, type of service, and specific needs.
Does Maid Planner automatically pull house information from the internet?
Response pending
What types of cleaning does Maid Planner work with?
Response pending
Ainda tem perguntas? Entre em contato com o nosso time através do e-mail suport@maidplanner.com
