Frequently asked questions
Do I need to enter my credit card details for the 14-day trial?
No. You don't need to enter credit card details for the free trial.
What happens after my trial expires?
When your trial is about to end, we send a reminder to add your billing details so you keep uninterrupted access. If your trial expires before that, don't worry: you can still add your details from your account settings.
Does Maid Planner have a mobile app?
Yes. The Maid Planner app is available on the App Store and on Google Play. Run your business from anywhere.
How do I change my billing details?
Go to your account settings and edit the information under "billing".
Is there any training on how to use the system?
The system is designed to be easy to use. You can watch the tutorial videos on our YouTube channel, and our team can answer any question through chat or at support@maidplanner.com.
How does customer login work?
When customers book, they get an account with a login and password they choose. With it, they can update bookings and add new ones.
Can I import my customers from an Excel file?
Yes. You can import your customer list from an Excel spreadsheet.
Does Maid Planner notify the team when a customer needs to be rescheduled?
Yes. Maid Planner sends customers reminders about scheduled services and notifies the team when a service needs to be rescheduled, helping avoid cancellations.
Can Maid Planner calculate what to pay each cleaner at the weekly payroll close?
Yes. The system automatically calculates how much each cleaner should receive.
How does Maid Planner optimize routes?
Through a Google Maps integration, Maid Planner optimizes routes considering distance and traffic to find the most efficient path, so you and your team save time and resources.
What is a lead?
A lead is a person who may be interested in your service and could become a customer soon.
What is the difference between a lead and a customer?
A customer already knows your service and has worked with you. A lead doesn't know the quality of your work yet, but has shown interest and has real potential to become a customer.
Can I send invoices to my customers through Maid Planner?
Yes. Invoicing is automatic, and invoices go out to your customers quickly and effortlessly.
Can I send SMS notifications about service status updates through Maid Planner?
Yes. With SMS turned on in the customer's profile, Maid Planner texts the customer when the crew is on the way, sends reminders with the week's appointments and another reminder 1 or 2 days before the visit. Your company can edit the text of the reminders and of the "on the way" SMS.
Does Maid Planner automatically ask my customers for a review after the service?
Yes. With a built-in review tool, customers get a review request at the end of every service, so you can track the quality and performance of your team at each visit.
Does Maid Planner suggest a cleaning price based on the home's details?
Yes. Estimaid looks up the property by address and suggests prices from the home's details, for each frequency. The prices are estimates for you to review.
Does Maid Planner pull the customer's home information from the internet automatically?
Yes. In Estimaid, you type the address and the system looks up the property's information. If it can't find it, you fill in the details by hand.
What types of cleaning does Maid Planner work with?
Maid Planner is built for residential cleaning (house cleaning): recurring cleanings (weekly, every 2 weeks or every 4 weeks), one-time cleanings and deep cleaning. Estimaid has calculators for residential cleaning and for deep cleaning.
Still have questions? Email our team at support@maidplanner.com