Notifications and reviews for your customers
Your customers hear from you at the right moments, in English and with your company name, without you typing a single message.
Messages with your company name at every step
Maid Planner automatically notifies the customer at each step:
- booking confirmed;
- crew on the way;
- service started;
- invoice ready;
- payment received;
- satisfaction survey.
Every message goes out in English with your company name, even if you run the web dashboard in Portuguese or Spanish.
SMS that cuts the back-and-forth
With SMS turned on in the customer's profile, the system sends reminders with the week's appointments and 1 or 2 days before the visit, lets the customer know the crew is on the way and sends invoices. You can edit the text of the reminders and of the "on the way" SMS.
A satisfaction survey after every visit
At the end of every job, the customer receives a review request from Maid Planner's built-in survey. The answers let you follow quality and each team's performance visit by visit.
Your team is notified too
When a customer needs to be rescheduled, the team is notified. When someone is added to or removed from an appointment, they get an email about it, in Portuguese. See how this fits into scheduling.
Frequently asked questions
What language are customer messages in?
English, with your company name: confirmation, on the way, service started, invoice, payment received and satisfaction survey.
Does the system ask customers for a review?
Yes. After every job, the customer gets a satisfaction survey from the built-in review tool, so you can track quality and team performance.
Can I choose which customers get SMS?
Yes. SMS is an option in each customer's profile.
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